Return and Refund Policy

Refund & Return Policy

At Comfortask, our mission is to bring comfort, convenience, and peace of mind into your everyday life. We stand behind the quality of our products and are confident they’ll make a difference. That said, if you’re not fully satisfied, we’re here to help—because your comfort is our priority.

💸 60-Day Money Back Guarantee

We want you to experience the full benefits of your purchase, so we recommend using the product for at least 14 days before deciding. If you’re still unsatisfied within 60 days of receiving your order, you’re eligible for a return.

To begin a return, please contact our customer care team by filling out the form on our Contact Us page or by emailing us directly at support@comfortask.com. Please include your Order Number or the Name and Email used at checkout to help us locate your order quickly.

Note: Shipping costs (if any) are non-refundable.

❌ Cancellation Policy

Need to cancel or make changes to your order? We get it—just be sure to reach out within 24 hours of placing your order. After that, your order will begin processing and we may not be able to make adjustments.

If you successfully cancel within the 24-hour window, your refund will be processed within 7 business days.

📦 Damaged Items

We carefully inspect and package every item before shipping, but if something arrives broken or defective, please notify us within 72 hours of delivery.

To report damage, email us at support@comfortask.com and include:

  • A clear photo of the damaged product

  • Your order number or full order details

If the damage qualifies, we’ll send a free replacement. Please note: damage caused by misuse or general wear and tear is not covered, and damaged packaging alone does not qualify if the product inside is intact.

🚚 Shipping & Delivery Policy

We work with trusted carriers to deliver your order as quickly as possible. However, we are not responsible for delays caused by shipping couriers, customs, or other issues once the package is in transit.

We also do not accept liability for lost or stolen packages, and recommend contacting the shipping provider directly for updates.

🏷️ Incorrect Shipping Information

Please double-check your address before submitting your order. If you notice an error, contact us within 24 hours of purchase so we can update it before shipping. After this window, we're unable to make changes and cannot offer a refund or resend.

🔄 Policy Updates

We may update this Return & Refund Policy occasionally to reflect changes in our processes or services. It’s your responsibility to review the latest version before purchasing. By placing an order with Comfortask, you agree to the terms outlined above.


Shipping Information

🚚 Comfortask Shipping Information

At Comfortask, we’re proud to offer free shipping on all qualifying orders—because getting the comfort you deserve shouldn’t come with extra costs.

🕒 Order Processing Times

Please allow 1–3 business days for us to process and dispatch your order after it's placed. An order is considered “dispatched” once it’s been handed off to our shipping partner and is in route to your destination.
During high-volume periods or holidays, processing may take up to 7 business days.

🌍 Estimated Delivery Times

All orders are shipped within the United States and typically arrive within 8–12 business days after dispatch. Shipping times begin once your order has been processed and handed off to the carrier.

Please note: occasional delays may occur due to courier disruptions, high-volume seasons, or other factors beyond our control. Rest assured, we’ll always keep you updated on your order’s progress.

📫 Shipping Delays & External Factors

While we always aim for fast, reliable delivery, some things are out of our control—like courier disruptions, weather, customs, or transit delays. If your order experiences a delay, we’ll keep you informed and do our best to help resolve the issue.

✍️ Updating Your Shipping Address

Please double-check your shipping details before submitting your order. If you notice an error, contact us at support@comfortask.com within 24 hours so we can attempt to update your order before it’s processed.

Please note that after this period there are no promises that we can do anything after that time frame.

📦 Lost or Stolen Packages

Once a package leaves our hands and is with the courier, it's out of our control—but not out of mind. If your package is lost or stolen:

  1. Contact the courier directly to file a claim.

  2. Email us at support@comfortask.com — we’ll support you every step of the way and follow up with the courier on your behalf.

While we cannot refund for lost or stolen packages, we may offer a one-time replacement depending on the circumstances.

🔄 Shipping Policy Updates

Comfortask reserves the right to update this Shipping Policy at any time without notice. By placing an order with us, you agree to the terms outlined here.

We recommend checking back occasionally to stay informed. If you have any questions or need support, feel free to reach out to our team at support@comfortask.com — we’re here to help.